No products in the cart.
FalaaMall (“we,” “our,” or “us”) operates the [falaamall.com](https://falaamall.com) website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected:
* Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:
* Email address
* First name and last name
* Phone number (including Mobile Money number)
* Shipping and Billing Address
* Cookies and Usage Data
* Usage Data: We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
FalaaMall uses the collected data for various purposes:
* To provide and maintain our Service
* To notify you about changes to our Service
* To allow you to participate in interactive features of our Service when you choose to do so
* To provide customer support
* To gather analysis or valuable information so that we can improve our Service
* To monitor the usage of our Service
* To detect, prevent, and address technical issues
* To process your transactions and manage your orders
* To send you marketing and promotional communications (where you have opted in)
The security of your data is important to us. We implement commercially acceptable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your personal data is stored on secure servers and may be processed in Ghana and other operating locations of our third-party service providers (e.g., our e-commerce platform, email service provider).
We may share your Personal Data in the following situations:
* With Service Providers: We may share your data with trusted third-party companies and individuals to facilitate our Service (e.g., payment processors, delivery companies, cloud hosting services). These third parties are obligated not to disclose or use your information for any other purpose.
* For Legal Reasons: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
* To Protect Rights: We may disclose your data to protect and defend our rights or property, prevent fraud, or protect the safety of our users.
We do not sell your Personal Data to third-party marketing companies.
5. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information. You have the right to:
* Access the personal information we hold about you.
* Correct inaccurate or incomplete personal information.
* Request deletion of your personal information in certain circumstances.
* Object to or restrict our processing of your personal information.
* Withdraw consent where we rely on consent to process your data (e.g., marketing emails).
To exercise any of these rights, please contact us using the details in the Contact Us section below.
6. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and hold certain information to improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Links to Other Sites
Our Service may contain links to other sites (e.g., social media platforms, payment gateways). If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:
* By Email: [info@falaamall.com]
* Via Social Media: Facebook Messenger [@FalaaMall] or TikTok DM [@falaa.mall]